What's the difference between a one-time payment and the online
payment service?
When making a one-time payment there is no enrollment and no
need to remember user IDs and passwords. No customer information is
stored, so each time you use the service you must provide all your
account information.
With the online payment service, you'll create a user ID and
password. This allows you to:
- Enter your information once. It'll be securely stored in our
system.
- View all payments made using the online payment service.
- Set up automatic payments.
Is there a charge for using the payment service?
No. Unigard doesn't charge its customers for making online
payments using the online payment service.
What information do I need to use the payment service?
You'll need your Unigard 10-digit account number (located on
your bill), the ZIP code listed on your account, a valid e-mail
address and phone number.
Will I receive confirmation that the payment I submitted has
been received?
Yes. You'll receive an e-mail confirmation that the payment has
been submitted for processing.
When will my Unigard account be credited with my payment?
Payments made up until 6 p.m. CST, Monday through Friday, will
be credited the same day. All other payments will be credited the
next business day.
If I have a question about my Unigard account, who do I
contact?
Any questions regarding your invoice or this payment service
should be directed to a Unigard billing representative. They can be
reached at 800.553.4471, between 7:30 a.m. and 4:30 p.m. CST,
Monday through Thursday, and 7:30 a.m. to 3:15 p.m. CST on
Friday.
Can I make an online payment to Unigard using a credit
card?
Yes. The online payment service allows you to use a Visa or
MasterCard credit or debit card.
Can I make an online payment to Unigard using my bank
account?
Yes. The online payment service allows you to use a checking or
savings account.
Can I set up more than one bank account to make online payments
from?
Yes. Just click on "Payment Methods" to add new bank accounts or
modify existing bank accounts.
Can I make a payment for less or greater than the current
amount due?
Yes. You can pay more or less than the amount on your invoice.
Please remember that paying less than the minimum due may result in
cancellation of your insurance coverage. Also, acceptance of
payment on an account with policies previously cancelled for
non-payment doesn't ensure the policies will be reinstated. Please
contact a Unigard billing representative at 800.553.4471 for
further details if needed.
Can I get a credit balance refunded to my credit card or bank
account using the online payment service?
No. Please contact a Unigard billing representative at
800.553.4471.
How secure is my sensitive banking information and personal
information? How can I know this information won't be
intercepted?
The online payment service uses the following security
features:
- SSL: We use SSL (Secure Sockets Layer) which ensures that your
connection and information are secure.
- Encryption: We strictly enforce 128-bit encryption security
levels for users accessing this service. All users accessing this
service must ensure that their Web browsers are set to enable
128-bit encryption.
- Automatic sign out: We automatically sign you out after 20
minutes of inactivity.
How do I know when a secure session has been created?
Most supported browsers will provide a message box stating when
you're entering a secure session. Internet Explorer uses a small
padlock icon on the bottom right side of the browser window. When
there is a secure session in place, the padlock will appear locked.
Mozilla Firefox uses a similar padlock icon in the bottom right
side of the browser window, but it only appears when browsing a
secure site. Another indication that your browser is operating in
secure mode is in the Web site address. The address will begin with
"http:" in standard, non-secure mode and with "https:" in secure
mode, with the "s" standing for "secure."
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is
protected in transit, we encrypt all messages between your browser
and the one-time service. Some browser versions don't support the
needed levels of encryption.
What can I do to help secure my transactions with Unigard when
using the one-time service?
As explained in the Terms and Conditions, you're responsible for
not sharing your bank account information, bank routing information
or Unigard account information. Furthermore, you need to make sure
you're using an appropriate browser. Also, close your browser
immediately after you're finished transacting your payment(s).
